{"id":545,"date":"2025-07-24T15:23:26","date_gmt":"2025-07-24T11:23:26","guid":{"rendered":"https:\/\/ymsgroup.ae\/services\/?page_id=545"},"modified":"2025-07-24T20:00:26","modified_gmt":"2025-07-24T16:00:26","slug":"terms-and-refund-policy","status":"publish","type":"page","link":"https:\/\/ymsgroup.ae\/services\/terms-and-refund-policy\/","title":{"rendered":"Terms &amp; Conditions + Refund Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.27.4&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; max_width=&#8221;1500px&#8221; width=&#8221;95%&#8221; width_last_edited=&#8221;on|desktop&#8221; sticky_enabled=&#8221;0&#8243; width_tablet=&#8221;95%&#8221; width_phone=&#8221;95%&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.4&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<!-- divi:heading --><\/p>\n<h1><b>Terms &amp; Conditions &#8211; Refund Policy<\/b><\/h1>\n<p><b>Effective Date:<\/b><span style=\"font-weight: 400;\"> July 25, 2025<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Company Name:<\/b><span style=\"font-weight: 400;\"> YMS Group General Contracting LLC<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Locations:<\/b><span style=\"font-weight: 400;\"> Abu Dhabi &amp; Al Ain, United Arab Emirates<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>Website:<\/b><a href=\"https:\/\/ymsgroup.ae\"> <span style=\"font-weight: 400;\">https:\/\/ymsgroup.ae<\/span><\/a> &amp; <a href=\"https:\/\/ymsgroup.ae\/services\/\">https:\/\/ymsgroup.ae\/services\/<\/a><\/p>\n<h2><b>1. Introduction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Welcome to YMS Group. By accessing our website or engaging with our services, you agree to comply with and be bound by the following Terms &amp; Conditions. Please read them carefully before using our services.<\/span><\/p>\n<h3><b>2. Services<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">YMS Group offers a range of general contracting services including, but not limited to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Interior Fit-Out (Residential &amp; Commercial)<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Waterproofing Solutions<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Renovation &amp; Civil Works<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MEP and Turnkey Contracting Projects<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All services are provided under contractual agreement and based on client requirements and approvals.<\/span><\/p>\n<h3><b>3. Project Scope &amp; Timeline<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Project timelines and deliverables are shared during the quotation and proposal phase. Any changes to scope, design, or material specifications may affect timelines and costs, and must be agreed upon in writing.<\/span><\/p>\n<h3><b>4. Pricing &amp; Payment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Prices quoted are based on current market rates and scope of work. A formal quotation and payment schedule will be shared before project initiation. All payments must be made as per the mutually agreed terms.<\/span><\/p>\n<h3><b>5. Warranty<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We offer a warranty of <\/span><b>2\u20133 years<\/b><span style=\"font-weight: 400;\"> on select services such as waterproofing and interior fit-out, as detailed in your signed agreement. Warranty coverage does not apply to damages caused by misuse, external factors, or unauthorized modifications.<\/span><\/p>\n<h3><b>6. Refund Policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Refunds are only applicable under the following conditions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the project has not commenced within 7 days of the agreed start date due to our delay.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If no significant work or material procurement has been undertaken.<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To initiate a refund request, please contact our project coordinator <\/span><b>Sameer<\/b><span style=\"font-weight: 400;\"> at:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83d\udce7 <\/span><b>sameer@ymsgroup.ae<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> \ud83d\udcde <\/span><b>+971 50 770 0141<\/b><\/p>\n<p><span style=\"font-weight: 400;\">All refund requests will be evaluated on a case-by-case basis. Refunds, if approved, will be processed within <\/span><b>7\u201314 business days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>7. Client Responsibilities<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Clients must:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide access to project sites when needed<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Review and approve design\/layouts promptly<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate changes or issues in a timely manner<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Delays caused by client inaction may result in adjusted timelines.<\/span><\/p>\n<h3><b>8. Intellectual Property<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All designs, plans, and project content developed by YMS Group are the property of the company unless otherwise agreed. Unauthorized reproduction or redistribution is prohibited.<\/span><\/p>\n<h3><b>9. Limitation of Liability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">YMS Group shall not be held liable for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Indirect or consequential damages<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delays caused by external factors (e.g., government approvals, material shortages)<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Losses arising from third-party vendors or suppliers<\/span><span style=\"font-weight: 400;\"><\/span><\/li>\n<\/ul>\n<h3><b>10. Updates to Terms<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">YMS Group reserves the right to modify these Terms &amp; Conditions at any time without prior notice. Continued use of our services implies acceptance of the updated terms.<\/span><\/p>\n<h3><b>11. Contact Information<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For questions, feedback, or clarifications, please contact us:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udce7 <\/span><b>Email:<\/b><span style=\"font-weight: 400;\"> sameer@ymsgroup.ae<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83d\udcde <\/span><b>Phone:<\/b><span style=\"font-weight: 400;\"> +971 50 770 0141<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83c\udfe2 <\/span><b>Office Address:<\/b><b><br \/><\/b> <b>Al Khubaira Building, Ras Al Qit\u2019ah St, Al Bateen, W10, Abu Dhabi 20028, Abu Dhabi, UAE<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/divi:paragraph -->[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions &#8211; Refund Policy Effective Date: July 25, 2025 Company Name: YMS Group General Contracting LLC Locations: Abu Dhabi &amp; Al Ain, United Arab Emirates Website: https:\/\/ymsgroup.ae &amp; https:\/\/ymsgroup.ae\/services\/ 1. Introduction Welcome to YMS Group. By accessing our website or engaging with our services, you agree to comply with and be bound by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":5,"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/pages\/545\/revisions"}],"predecessor-version":[{"id":670,"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/pages\/545\/revisions\/670"}],"wp:attachment":[{"href":"https:\/\/ymsgroup.ae\/services\/wp-json\/wp\/v2\/media?parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}